Responsible Gambling

Our Commitment to Responsible Gambling

At Palace Casino, we believe that gambling should be an enjoyable form of entertainment. We are committed to promoting responsible gambling practices and providing our players with the tools and support they need to maintain control over their gaming activities.

We take our social responsibility seriously and work continuously to prevent problem gambling. Every member of our team is trained to recognize and respond to signs of problem gambling, and we maintain strict compliance with New Zealand gambling regulations.

Recognizing Problem Gambling

Problem gambling can develop gradually, and it's important to be aware of the warning signs. If you or someone you know experiences any of the following, support is available:

• Spending more money on gambling than intended
• Gambling with money needed for essential expenses such as rent, bills, or food
• Neglecting family, work, or other responsibilities due to gambling
• Feeling anxious or irritable when unable to gamble
• Chasing losses by gambling more to recover lost money
• Lying to friends or family about gambling activities or spending
• Using gambling as an escape from stress, anxiety, or depression
• Borrowing money to finance gambling
• Unable to reduce gambling despite attempts to do so
• Experiencing relationship or employment difficulties due to gambling

Self-Assessment Questions

Consider these questions honestly to evaluate your gambling habits:

• Do you gamble more frequently or with larger amounts than you originally intended?
• Have you tried to cut back or stop gambling without success?
• Do you experience restlessness or irritability when you try to reduce your gambling?
• Do you gamble to escape problems or negative emotions?
• After losing money, do you return to gamble again to try to win it back?
• Have you deceived loved ones about the extent of your gambling?
• Has gambling jeopardized or damaged important relationships, employment, or educational opportunities?
• Do you rely on others to provide money to cover gambling losses?

If you answered yes to several of these questions, we encourage you to reach out for support.

Setting Personal Limits

Taking control of your gambling through personal limits is one of the most effective ways to ensure it remains enjoyable and within your means.

Deposit Limits

Set a maximum amount you are willing to deposit into your Palace Casino account during a specific time period. This helps ensure you never spend more than you can afford to lose. You can set daily, weekly, or monthly deposit limits through your account settings.

Loss Limits

Establish a maximum amount you are prepared to lose during a session or over a specified period. Once this limit is reached, you should stop gambling and log out of your account.

Time Limits

Set boundaries on how long you spend gambling in each session. Time passes quickly when you're entertained, and taking regular breaks helps maintain perspective and control.

Wager Limits

Determine the maximum stake you will place on individual games or bets. This prevents impulsive decisions and helps protect your bankroll.

Self-Exclusion and Cooling-Off Periods

If you feel you need a break from gambling, Palace Casino offers self-exclusion options to help you take control.

Self-Exclusion

Self-exclusion allows you to voluntarily ban yourself from accessing your Palace Casino account for a period you choose. During this time, you will not be able to log in, deposit funds, or place bets. Self-exclusion periods can range from 24 hours to several years. Once a self-exclusion period expires, you may contact our support team if you wish to reactivate your account.

Cooling-Off Period

A cooling-off period is a temporary break from gambling that you can request at any time. This shorter-term option allows you to step back and reassess without permanently closing your account. You can request a cooling-off period of 24 hours to 6 weeks through your account settings or by contacting our support team.

Self-exclusion and cooling-off requests are processed immediately and cannot be reversed during the active period. We recommend using these tools if you feel your gambling may be becoming problematic.

Reality Checks and Session Reminders

Palace Casino provides reality checks and session reminders to help you maintain awareness during your gaming sessions.

Reality Checks: After extended periods of play, we send reminder notifications to encourage you to take a break and reflect on your gambling activity. You can customize how frequently you receive these reminders through your account preferences.

Session Reminders: You can set automatic session time limits. Once your chosen time period has elapsed, you will receive a reminder and the option to log out or continue playing with full awareness of the time spent.

Protection of Minors

Palace Casino is strictly for players aged 18 years and over. We take the protection of minors very seriously and have implemented robust age verification procedures during account registration.

We employ multiple safeguards to prevent underage access, including:

• Age verification checks at registration and during deposits
• Blocking access from IP addresses identified as associated with schools or youth facilities where possible
• Regular compliance audits to ensure our safeguards remain effective

If you become aware of a minor accessing Palace Casino, please report this immediately by contacting our support team.

Helpful Resources and Helplines for New Zealand

Help and support are available if you are struggling with gambling. The following organizations provide confidential assistance:

Gambling Helpline (Aotearoa New Zealand)

Phone: 0800 654 655

Available free, 24 hours a day, 7 days a week. Trained counselors provide confidential support for problem gambling.

Samaritans

Phone: 0800 726 666

Provides emotional support for anyone in distress or crisis, including those affected by problem gambling.

1737 Lifeline Aotearoa

Phone: 0800 543 354 or 0508 824 136 (text)

Free telephone counseling service available to anyone in crisis or emotional distress.

Problem Gambling Foundation

A not-for-profit organization dedicated to reducing the harm caused by problem gambling in New Zealand. They provide information, resources, and referrals to treatment services.

Gamblers Anonymous

A peer support group offering meetings and fellowship for people seeking to recover from gambling addiction. Meetings are held throughout New Zealand.

How to Get Help

If you believe you may have a problem with gambling, taking action is the first step toward recovery.

• Talk to someone: Reach out to a trusted friend, family member, or professional. Sharing your concerns is important and seeking support is a sign of strength.
• Contact a helpline: Call one of the free, confidential helplines listed above. Trained counselors can discuss your situation and help you explore your options.
• Seek professional help: Consider speaking with a counselor or therapist who specializes in problem gambling. Your GP can provide referrals to appropriate services.
• Use our tools: Implement the responsible gambling tools available through your Palace Casino account, including deposit limits, self-exclusion, and session reminders.
• Exclude yourself: If you need immediate action, use the self-exclusion feature on your account to prevent access.

Our Responsible Gambling Tools

Palace Casino provides a comprehensive set of tools designed to support responsible gambling:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit.
• Loss Limits: Establish a maximum amount you are prepared to lose during a specified period.
• Time Limits: Set automatic session duration limits to encourage regular breaks.
• Wager Limits: Control the maximum stake you can place on individual bets or games.
• Reality Checks: Receive periodic reminders during extended play sessions.
• Self-Exclusion: Voluntarily exclude yourself from your account for a period ranging from 24 hours to several years.
• Cooling-Off Periods: Request temporary breaks from gambling from 24 hours to 6 weeks.
• Account History: Review detailed records of your deposits, withdrawals, and gaming activity.

All of these tools can be accessed and managed through your account settings. We encourage you to use them as part of your commitment to responsible gambling.

Further Information

For more details about gambling in New Zealand, visit the Department of Internal Affairs website or consult our Terms and Conditions and Privacy Policy.

If you have questions about our responsible gambling policies or need assistance accessing any of our tools, please contact our support team through our website.