Terms & Conditions
1. Introduction & Acceptance of Terms
Welcome to Palace Casino. These Terms & Conditions ("Terms") govern your use of our website, mobile application, and all services provided by Palace Casino ("we," "us," "our," or "Palace Casino"). By accessing and using Palace Casino, you agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use our services.
Palace Casino reserves the right to update these Terms at any time. Your continued use of our platform following any changes constitutes your acceptance of the updated Terms.
2. Eligibility
You must be at least 18 years of age to use Palace Casino. In jurisdictions where a higher minimum age is required, you must meet that higher age requirement. By creating an account with Palace Casino, you represent and warrant that you meet all eligibility requirements.
You confirm that you are not:
- Prohibited from using gambling services under any applicable law or regulation
- Residing in a jurisdiction where Palace Casino services are restricted or banned
- Subject to any court order or regulatory sanction that would prevent your participation
- Previously excluded or banned from Palace Casino
3. Account Registration & Verification
To access Palace Casino's services, you must create an account by providing accurate, complete, and truthful information. You are responsible for maintaining the confidentiality of your account credentials and are liable for all activities conducted through your account.
Palace Casino reserves the right to request documentation to verify your identity, age, and address at any time. Acceptable forms of verification may include government-issued identification, proof of address, and payment method confirmation. Your account may be suspended or closed if verification documentation is not provided or if we have reasonable grounds to believe your information is inaccurate or false.
You must immediately notify Palace Casino of any unauthorized use of your account or any security breach. We are not responsible for losses resulting from your failure to protect your account credentials.
4. Deposits & Withdrawals
Palace Casino accepts deposits through various payment methods, including credit cards, debit cards, e-wallets, and bank transfers. All deposit transactions are processed in accordance with our payment processor's terms and conditions. Deposits are made in your chosen currency and may be subject to conversion fees.
Withdrawal requests must be made through your Palace Casino account and are subject to verification procedures. Withdrawal processing times vary depending on your chosen payment method, typically ranging from one to five business days. Palace Casino may require additional verification before processing withdrawals to comply with anti-money laundering regulations.
You must ensure that withdrawal methods are in your own name. Palace Casino reserves the right to refuse withdrawals to third-party accounts and may require funds to be returned to the original payment method used for deposits.
Minimum and maximum deposit and withdrawal limits apply and may vary by payment method. You are responsible for any fees or charges imposed by your bank or payment provider.
5. Bonus Terms & Wagering Requirements
Palace Casino offers promotional bonuses and rewards that are subject to specific terms and conditions. All bonuses are provided at Palace Casino's sole discretion and may be withdrawn at any time.
Bonuses are typically subject to wagering requirements, meaning you must wager the bonus amount a specified number of times before funds become withdrawable. Wagering requirements are calculated based on the bonus terms displayed at the time of the promotion.
The following restrictions generally apply to bonuses:
- Bonuses are available to eligible new and existing customers only
- Bonuses expire if not claimed or wagered within the specified timeframe
- Certain games may contribute less toward wagering requirements or may be excluded entirely
- Maximum bet restrictions may apply while wagering bonus funds
- Bonuses cannot be withdrawn as cash; only winnings generated from bonus funds may be withdrawn
Palace Casino reserves the right to cancel or forfeit any bonus and associated winnings if we reasonably believe bonus terms have been breached or if fraudulent activity has occurred.
6. Prohibited Activities
You agree not to engage in any of the following prohibited activities while using Palace Casino:
- Using Palace Casino while under the influence of alcohol or substances that impair judgment
- Attempting to access Palace Casino's systems or accounts through unauthorized methods
- Engaging in money laundering, fraud, or any other illegal activity
- Using automated software, bots, or scripts to access or interact with Palace Casino
- Colluding with other users or employees to manipulate games or claim unearned bonuses
- Providing false or misleading information during account registration or verification
- Using multiple accounts to claim bonuses or circumvent account restrictions
- Harassing, threatening, or abusing Palace Casino staff or other users
- Exploiting system errors or glitches for personal gain
- Reverse engineering or attempting to discover Palace Casino's source code or security measures
Palace Casino reserves the right to investigate suspected violations and take appropriate action, including account closure, forfeiture of funds, and reporting to relevant authorities.
7. Limitation of Liability
Palace Casino provides its services on an "as-is" basis. To the fullest extent permitted by law, Palace Casino disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
Palace Casino shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages arising from your use of our services
- Loss of data, profits, or business opportunities
- Interruptions, delays, or unavailability of Palace Casino's platform
- Technical errors or glitches in game software
- Third-party payment processor failures or delays
- Unauthorized access to your account due to your negligence in protecting your credentials
Nothing in these Terms limits liability for fraud, gross negligence, or death or personal injury caused by Palace Casino's negligence.
8. Account Closure & Self-Exclusion
You may close your Palace Casino account at any time by contacting our support team through our website. Upon account closure, any remaining balance will be made available for withdrawal, subject to verification requirements.
Palace Casino offers self-exclusion options for users who wish to restrict their gambling activity. Self-exclusion periods typically range from 24 hours to permanent exclusion. During a self-exclusion period, your account will be suspended, and you will not be able to deposit, wager, or claim bonuses.
If you believe you have a gambling problem, Palace Casino encourages you to seek help. Additional resources are available on our responsible gambling page.
Closure or self-exclusion of your Palace Casino account does not eliminate any outstanding debts or obligations owed to Palace Casino.
9. Governing Law & Dispute Resolution
These Terms and your use of Palace Casino are governed by the laws of New Zealand, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts of New Zealand for the resolution of any disputes.
Before pursuing legal action, you agree to attempt to resolve any dispute with Palace Casino in good faith. Disputes should be reported to our support team through our website with full details of the complaint.
If a dispute cannot be resolved directly, you may pursue mediation or arbitration in accordance with applicable New Zealand law. Palace Casino's liability in any dispute is limited to the amount you have deposited into your account in the preceding 12 months.
10. Changes to Terms
Palace Casino may modify these Terms at any time without prior notice. Material changes will be posted on our website, and your continued use of Palace Casino following such changes constitutes your acceptance of the updated Terms.
If you do not agree to any modification, you must discontinue use of Palace Casino immediately. Your only recourse is to cease using our services.
Last Updated: January 2026
For questions about these Terms, please refer to our privacy policy or contact us through our website.